Contact Us
At Crown Casino Blackjack, we're committed to providing you with exceptional support and service. Whether you have a question about our blackjack tables or need assistance with your account, we're here to help.
Our customer support team is available to assist you during the following hours:
Please note that our operating hours may vary due to public holidays or special events. You can check our website for any updates on our opening hours.
We offer live chat support Monday to Thursday from 10am to 8pm and Friday to Sunday from 11am to 9pm (AEST). Our friendly team will be happy to assist you with any questions or issues you may have. To access our live chat feature, click on the "Contact Us" button located at the bottom of every page on our website.
If you prefer to email us, please send your inquiry us. Our team will respond as soon as possible during our operating hours. Please allow up to 24-48 hours for a response outside of our normal operating hours.
We have an extensive help-centre section on our website, which provides answers to common questions and issues. You can access it by clicking on the "Help Centre" tab located at the top of every page on our website.
If you're looking for quick answers to frequently asked questions, we've got a dedicated FAQs section on our website. It's available 24/7 and covers topics such as responsible gaming, account management, and more.
If you need assistance with verifying your account information or have concerns about your account, please contact us via live chat or email.
We take responsible gaming seriously. If you're concerned about your gambling habits or know someone who may be affected, we encourage you to reach out to our support team via live chat or email. We also have a dedicated page on our website with resources and information on responsible gaming.
If you're experiencing technical issues while using our website or mobile app, please contact us via live chat or email. Our team will be happy to assist you in resolving the issue as soon as possible.
In the unlikely event of a complaint or dispute, we have a clear escalation process in place. Please contact us via live chat or email and our team will guide you through the steps to resolve the issue.
We strive to respond to all inquiries within 24-48 hours during our operating hours. However, please note that response times may vary due to public holidays or special events.
If you suspect any unauthorized activity on your account or have concerns about security, please contact us immediately via live chat or email.
Our website and mobile app are designed to be accessible on a range of devices. However, if you encounter any technical issues, please don't hesitate to contact our support team.
We offer multilingual support in English for all communication channels.
You can choose your preferred method of contact: live chat, email or phone (not available).
Our dedicated support team will do their best to resolve any issues you may have. We'll work with you throughout the process and keep you updated on our progress.
We encourage you to explore our help-centre section first, as it covers a wide range of topics and questions. If you can't find what you're looking for, please don't hesitate to contact us via live chat or email.
Please note that we operate on a first-come, first-served basis during our operating hours. You may experience wait times due to high demand.
We appreciate your patience and understanding as we work through any issues you may have. Our goal is to provide exceptional customer support while ensuring the security of all our users' accounts.
Thank you for choosing Crown Casino Blackjack!
